Risk Management

RISK MANAGEMENT FUNDAMENTALS

OUR COMMITTMENT:

To provide exceptional service by assuming the mentality of an owner

CAUTION: PROPERTY OWNERSHIP CAN BE HAZARDOUS TO YOUR WEALTH!

Pro Management recognizes the need to implement property management practices to protect people and property! Risk relates to PEOPLE who can be hurt physically, emotionally and/or economically; Risk relates to PROPERTY which can be damaged, devalued and/or destroyed .We strive to avoid:

♦ PROPERTY DESTRUCTION ♦ FINANCIAL DISASTERS ♦ ASSET LOSSES

♦ DISCRIMINATION ABUSES ♦ INJURY LIABLIITY ♦ NEGLEGENT PRACTICES

♦ ILLEGAL ACTIONS ♦ CARELESS BEHAVIOR ♦ ENVIRONMENTAL HAZARDS

♦ FRIVOLOUS LAWSUITS ♦ HARASSMENT CLAIMS ♦ ACCIDENT EXPOSURE

At Pro Management we implement various approaches to dealing with the liability that is associated with risk including:

(1) Eliminate the risk through corrective actions

(2) Minimize the risk through preventative measures and proactive practices

(3) Transfer all or part of the risk to another through the purchase of insurance

(4) Evaluate the possibility of unlikely consequences and accept the risk

Pro Management has established risk management procedures that are directed to demonstrate that prudent and reasonable care was taken to be legal and safe. With the diversity of activities required in the field of apartment management, liability can come from a wide variety of sources. Our company strives to comply with and keep up-to-date with the policies and procedures of the following:

The Department of Housing and Urban Development (HUD)
The Civil Rights Act: Fair Housing & Equal Employment Opportunity
Federal Fair Labor Standards Act (FLSA) and State Labor Laws
The Occupational Safety and Health Administration (OSHA)
Workers Compensation and Property Liability Insurance Carriers
Local government, health and building departments

Recommended actions to minimize potential problems revolve around educating apartment managers in:

Fair housing and landlord-tenant law
Correct hiring practices and employment policies
Management of residents and vendors
Policies and procedures for property preservation
Workplace safety practices and inspections
Emergency response and disaster preparation

PRO MANAGEMENT'S PROACTIVE APPROACH

Through risk management, Pro Management works to avert disaster before it arises. Regular property inspections, safety training, insurance analysis and the development of emergency plans all contribute to minimizing the possibility of controllable owner losses. We consider preservation of an owners's property one of our highest responsibilities.

THE COMPANY CULTURE OF PRO MANAGEMENT REAL ESTATE SERVICES IS BUILT AROUND THE FOLLOWING CORPORATE VALUES:

♦ Prevention planning rather than reactive problem solving

♦ Identifying solutions rather than dwelling on problems

♦ Preventative maintenance, not deferred maintenance

♦ Doing it right the first time, not returning to do it over

♦ Respecting tradition with an eye to creating new and better

♦ Goal setting with a clear direction towards progress

♦ Taking the best of today and refining it for a better tomorrow

♦ Preventing a disaster rather than responding to a crisis

♦ Recognizing that good enough . . . isn’t

♦ Teamwork and cooperation, not individuality and competition